Having an issue with your AVAASI NY piece purchased through avaasi.com?
Email us at firstname.lastname@example.org with a photo of the piece, as well as your name, telephone number, and a brief description of the problem. We will respond with a repair quote within two weeks.
If you purchased your piece from avaasi.com less than a year ago and it has not been damaged by your misuse, there will be no charge for the repair.
If you purchased your piece from avaasi.com a year ago or more, and / or you have damaged the piece, you will be charged a minimum of $35 for the repair. Additional fees may apply on items that require extensive work, to be determined upon receiving your piece in our studio.
Please note that discontinued items cannot be repaired. All repairs are subject to shipping charges. Repairs take an average 4-6 weeks upon arrival.
AVAASI NY is focused on the quality of the gemstones in each of our one of kind pieces. We choose each one especially for its unique characteristics. As each is irreplaceable, the gemstones in these one of a kind AVAASI NY pieces are not repairable if damaged. If you need to replace a damaged gemstone for a fee please contact us. We may be able to locate a similar piece and in this case we will notify you and offer you the option of purchasing it as a replacement stone for your piece.
If you purchased AVAASI NY through one of our retail partners, please contact the retailer directly concerning your repair.